This really doesn’t come at much of a surprise. When any new system (or product) launches, it will undergo one of the biggest product quality tests ever. Before launch, you can spend hundreds to thousands of hours testing something, but that doesn’t compare to mass-producing the product and having thousands or even millions of people suddenly hit it with everything they got. The number of possibilities increases exponentially and then, of course, there is the knowledge of what happens when you mass produce something in general that gets to be learned by it all.
So something as complicated as a modern gaming console is bound to have a few troubles in the beginning. Sometimes the troubles are as simple as a firmware update, but sometimes it’s a little worse (sadly).
Many proud new Xbox Series S/X console owners who were smart enough to pre-order their consoles have already gotten their hands on it (vs those trying to order at launch, who have to wait). However, some of them have been taking to social media to share their disappointment in regards to the disc drive having troubles playing or even inserting the disk
I have an even worse problem 🙁 What would be the best way to get a replacement pic.twitter.com/546UloBRkr
— drknickel (@drknickel) November 11, 2020
As you can see in the tweet above, Drknickel is having this issue as he tries to insert the disc into his console. The motor is failing to draw the disc into the console to play. He is not alone as many others are sharing the same experience. Some of which can get the disc into the console, but then the clicking sound results afterward.
This is an unfortunate result as it may be an issue with the disc drive or possibly the design of the case (in case something is catching). It sounds to be the drive though, so Microsoft might be facing a recall of any units affected by this problem, which can be costly during a time where both companies (MS and Sony) are pushing hard to win this round of the numbers game. Especially when they are having trouble meeting demand, to begin with.
Some experiences are worse or less, but this is something Microsoft is going to have to resolve nonetheless. While many others are reporting everything working just fine. So it might be a result of mass production more than anything. Somewhere on the production line, there might be an anomaly when things hit full speed. If you feel you are one of the unlucky ones that received one of these units, you should reach out to Xbox Support for help.