This week yielded many Amazon Ring customers who came forward saying they were experiencing false alerts on their devices, as well as the inability to view their cameras.
My father was one of them. He had called with concern that something was going wrong with his doorbell. He couldn’t access it from the app and it continued to go off throughout the day even though no one was there. When deliveries or visitors did stop by, the doorbell didn’t do anything.
Thankfully, by then we already had an answer since he wasn’t alone. None of us could access our Ring devices either, and there were many of you (the readers) who were voicing your thoughts via email and other platforms.
The problem was caused by network troubles that Ring was facing. This was causing massive delays to notifications and preventing people from accessing video feeds. The false alerts were the motion and ring detections from earlier that didn’t go off when they were supposed to. Instead, they randomly came through the app at different times later in the day.
Ring did squash out the bugs eventually, bringing network activity back to normal. Which is why your Ring devices are likely working fine by now.
Still having trouble? You can check out one of our popular tutorial on how to troubleshoot some of the common issues that these doorbells experience.
1 Comment
I was wondering what was happening.It only lasted a day though.