Ring Doorbells still experiencing two-way audio distortion

It looks like despite many attempts to track down the culprit, certain Ring doorbells are still experiencing distortion with their two-way audio stream, when trying to communicate with the person at the door. This has been happening for quite a while now and Ring has yet to find a solution or even the cause it seems.

Ring happens to be one of the very best video doorbell solutions and also one of the most widely popular, making their included neighborhood sharing/communication features a can’t miss. However, nothing is perfect and this is a solid example of this. There have been a number of theories and solutions that have helped a few reach better results, some of which we covered in detail right here, helping to improve on some of the more common troubles you might run into. Again, for some these solutions have worked, however for others it is still an ongoing issue.

In the above audio clip, we provided two examples of such–one where we are testing a Ring Pro doorbell ourselves, and then it goes right into an actual delivery attempt that was made where no decipherable conversation could have been had.  Although video quality can be fantastic and everything else working pretty fluidly, the audio continues to suffer, which leads us to believe that this may have something to do with firmware. Possibly a noise gate feature or something trying to prevent the speaker and the microphone from stepping on each other, that just isn’t working out, or a bad compression algorithm.

Regardless of what the problem is, it still exists. At the given location, we have followed our own tricks, by upgrading the transformer to a 16V 30VA unit (from the 16×10 that was there previously), and even have a mesh repeater directly behind the door providing a solid signal all the way out to the street. The internet speeds cross beyond 300mbps and the network throughput can pass a handful of gbps between all the options being broadcasted. Finally, we reached out to Ring one last time for an answer and they swapped out the doorbell immediatly. The end result, was exactly the same.

So for some the various tricks may work, but many still seem to be experiencing this issue despite trying. We ourselves have friends and family members who have been experiencing all the same, and you have find plenty of stories from various consumers online within forums, reviews and more. It is hard to believe that it could be a massive supply of defective hardware. Everything else seems to point to the firmware more than anything else. But for now, Ring seems to continue to have its hands full with this one.