Sennheiser has made a move to yank their new wireless edition Momentum headphones from the shelves due to troubles with Bluetooth connectivity. Something that has only been reported by a small number of users, but enough for them to consider working on a fix.
Basically, the new headphones are experiencing troubles in certain situations where high levels of wireless activity could cause interruptions to the connection between the headphones and device. This results in skips in audio or complete disconnection in rare occasions. It doesn’t effect the headphones obviously if they are connected via cable directly.
Buyers who have experienced this can contact Sennheiser as it will be covered under warranty, and they are working hard at narrowing down the cause and fixing it before the headphones are sent back out to the shelves.
Sennheiser is a solid brand with a history of quality and care, leading to a firm believe that they will have a solution pretty quick.
You can reach Sennheiser’s support via phone at 877-736-6434 or send them an email here.