A very large number of Skype customers have been getting emails from Skype recently about a price hike to their popular Skype Numbers services, which contains what is currently assumed to be a accidental typo on Microsoft’s part in regards to price. Customers have seen a cost that represents a hike that would be up to 16x their current monthly rate.
Hello [skype username],
We’re writing to let you know about an upcoming change to the price of your Skype Number subscription. The new price for your Skype Number: [skype number] will be 40.1196 USD every 1 month.
This change will take effect on [date] and the new price will apply when your Skype Number subscription automatically renews.
You can update, change or cancel your Skype Number subscription by signing into your Skype account and going to your Skype Number settings page.
Keep in mind the account that received the above message from Skype has been paying $2.50/month via a $30/year plan for a number of years. This is why most are assuming this to be a typo on their part, but bad for Microsoft none-the-less as there has been a lot of reports of people closing their accounts out of panic.
Customers have reached out to Skype, but they have been unable to answer any questions in detail. As far as their support team is concerned, it is as new to them as it is everyone receiving the email. This points even more towards a mistake more than something to worry about.
Of course there is always the chance that their mailing lists have been unlawfully accessed by an outside source or even by somebody within the company looking to do some damage. It could have been something as simple as someone hitting the send button before their math was completed, done so without spell checking first or a conflict caused by existing software or scripts. Or…it could be because Microsoft truly does want to cripple the pockets of all their subscribers with a record breaking price hike–OK, most likely not the case as it wouldn’t make much sense given the available competition.
Skype has not responded yet to our attempts to reach out to them for information. We will make sure to update with more below as it comes in.
Have you witnessed the same email? Feel free to share your experience below in the comments.
— UPDATE —
We received a response from Skype about the situation, confirming our beliefs. A Skype spokesperson said the following:
“Recently we emailed some of our customers about a change to the price of their Skype Number subscription. Unfortunately, some emails included an incorrect price, which we are asking customers to disregard. We will be in touch with those customers to clarify the change we are making next week,”
— UPDATE 11/05 —
Skype has sent out updated emails to all of their users who experienced the error both pointing out the incorrect price previously given and explaining why the prices will indeed be increasing. Here is a copy of what went out (text may be variable depending on your account):
Dear [skype username],
Last week we sent you an email letting you know about an upcoming change to the price of your Skype Number subscription. The new price in the email was incorrect but, as you may have gathered, the price of your Skype Number subscription will increase.
Whilst we work hard to provide the best service to our customers while keeping our prices as low as possible, on rare occasions we do have to adjust prices due to increases in the cost of providing our service.
The new price for your Skype Number: [skype number] will be 40.1196 USD every 12 months.
This change will take effect after Saturday, December 12th, 2015 and the new price will apply when your Skype Number subscription automatically renews, unless you submit a request for cancellation.
You can, if you wish, update, change or cancel your Skype Number subscription by signing into your Skype account and going to your Skype Number settings page. Cancellations should be submitted before the end of a subscription period to avoid charges for the following period.
Benefits of Skype Number
You will continue to get the convenience of a local number so your contacts can continue to call you at their local rate. There will be no service interruption and there’s no need for you to do anything.